1. Information We Collect
Personal Information: Name, email address, phone number, delivery address, payment details (processed via secure third-party gateways).
Device & App Data: Device model, OS version, app version, unique device identifiers, crash reports, and usage analytics.
Location Data (Delivery Pilot App): Continuous GPS location (foreground & background) to enable live order tracking, optimize routes, and ensure timely delivery.
Order Information: Items ordered, restaurants/vendors chosen, transaction history, payment method.
2. How We Use Your Information
- Process orders and facilitate deliveries.
- Provide real-time order tracking to customers.
- Authenticate and verify users via OTP or WhatsApp.
- Communicate important updates, offers, and service notifications.
- Improve our services, optimize routes, and enhance app performance.
- Comply with legal and regulatory requirements.
3. Sharing of Information
We do not sell your personal data. Information may only be shared with:
- Vendors & Restaurants (limited to order details for fulfillment).
- Delivery Pilots (delivery address and contact number via masked calls).
- Payment Gateways (for secure payment processing).
- Service Providers (SMS, WhatsApp, analytics, cloud hosting).
- Regulatory Authorities if legally required.
4. Data Security
- Data is transmitted securely using encryption (HTTPS/SSL).
- Access to data is strictly controlled and limited to authorized personnel.
- Sensitive information (like card details) is handled by certified payment gateways, not stored by Eatssapp.
5. Data Retention
Order and account details are retained as long as your account is active or as required by law.
Location data of delivery pilots is retained only for operational and compliance purposes.
6. Your Rights
- Access, update, or delete your account information.
- Opt-out of marketing communications anytime.
- Request account deactivation and data deletion by contacting support.
7. Children’s Privacy
Eatssapp is not intended for children under the age of 13. We do not knowingly collect information from minors.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on our app and website with a revised “Effective Date.”
9. Contact Us
If you have any questions or concerns about this Privacy Policy, you may contact us at:
Email: support@driftsync.in
